Inbound Services - Incoming Calls
Inbound call center services focus on the incoming phone calls for a business or organization. Examples of the many inbound services include: telephone answering services, order entry/taking services, paging & dispatchservices and customer care services.
Outbound Services - Outgoing Calls
Outbound call center services are services for the outgoing phone calls for business. It makes the sales and customer service phone calls for the business. Outbound services include a wide variety services including telesales, telemarketing, and market research.
Telesales and Marketing
Telesales is a service activity that you use to sell your products and services to customers directly over the telephone. In telesales, no further contact is required and the entire selling process, including the payment transaction, can be completed during a single telephone call. Telesales can be used to generate sales from both your existing clients or from new customers, and can originate from either inbound (calls you receive) or outbound (calls you make) calls.
Telemarketing is a process that is followed to generate interest in the products and services that your business offers and is used to provide information to consumers. You can use it to identify or create opportunities for your business and gauge customer reactions and feedback to your products and services. Telemarketing can be used to produce leads that result in future sales or make appointments with potential customers.